Commonly Asked Questions
IF YOU DON’T FIND YOUR ANSWER HERE, PLEASE CONTACT US
How do we get started?
We recommend our customers make an appointment with one of our designers and bring either blue prints or rough measurements of the space, along with any inspirational pictures.
Do we need to make an appointment or can we just walk in?
We recommend making an appointment with one of our designers although it is not necessary. This allows our design team to prepare and be ready to help you the best we can.
What is a custom kitchen?
A custom kitchen is a kitchen produced exact to a customer's specifications such as colour, door style and cabinet sizes.
Can we install our own cabinetry?
Our customers are free to install their own cabinetry however our warranty will only apply when installation has been provided by an idesign Kitchen Studio installer.
How long does it take to install a kitchen?
The average kitchen takes about 4 to 5 days but may vary depending on the job, size of kitchen, type of materials, etc.
What are your lead times from the time we order our kitchen?
Typically, we are able to maintain a 6 to 8 week turnaround but, this can fluctuate depending on the season and complexity and size of your design.
What is the warranty on your cabinetry?
We guarantee a quality final product, with all cabinetry under full warranty for 1 year and all hardware under a manufacturer's lifetime warranty. Please contact us if you have any issues beyond the 1 year and we will do our best to help you out.
What are your payment terms?
50% deposit, 40% upon installation and 10% upon completion. We take cheques, cash or credit cards.
What is the difference between quartz and granite?
Quartz is man made from small particles of crushed quartz. It needs no maintenance. Granite is a natural product. It is porous and needs to be sealed every year or so depending on use. Since granite is a natural product it may have very unique characteristics, where as with quartz, once a colour is determined there is very little variance.
Door & Drawer Adjustments
To adjust the depth offset of the door, turn the back screw right or left to achieve the desired result.
To adjust the right/left orientation of the door on the cabinet, turn the front screw right or left to achieve the desired result.
To adjust the position of the door on the height of the cabinet, loosen the top and bottom screws, approximately a half turn, and tap the hinge up or down to get the desired result. Retighten the top and bottom screws snugly. Do not over-tighten!
To adjust the height of the drawer front on the cabinet loosen the top screw a full turn, then turn the bottom screw right or left to achieve the desired result. Retighten the top screw snugly. Do not over-tighten!
To adjust the right/left orientation of the drawer front on the cabinet, loosen all four of the corner mounting screws approximately a quarter turn, then bump the drawer front with your hand to the desired position. If the drawer front doesn't move with a gentle bump, loosen the corner screws a little more. Retighten all the corner screws once the desired position is achieved. Do not over-tighten
To adjust the right/left orientation of the door on the cabinet, turn the front screw right or left to achieve the desired result.
To adjust the position of the door on the height of the cabinet, loosen the top and bottom screws, approximately a half turn, and tap the hinge up or down to get the desired result. Retighten the top and bottom screws snugly. Do not over-tighten!
To adjust the height of the drawer front on the cabinet loosen the top screw a full turn, then turn the bottom screw right or left to achieve the desired result. Retighten the top screw snugly. Do not over-tighten!
To adjust the right/left orientation of the drawer front on the cabinet, loosen all four of the corner mounting screws approximately a quarter turn, then bump the drawer front with your hand to the desired position. If the drawer front doesn't move with a gentle bump, loosen the corner screws a little more. Retighten all the corner screws once the desired position is achieved. Do not over-tighten